FAQ
Which format am I buying?
The selected option on the product page tells you what is included. An ebook is a digital download; a paperback or hardcover is a printed book. A bundle includes the titles and format listed in that offer. Please check your selection before checkout.
When will my printed books ship?
Books are printed and shipped by BookVault within 2–3 weeks of your order. This is the printing and dispatch window; carrier delivery time is additional and depends on your destination and shipping method. Preorders follow the expected shipping date on their product page.
How do ebooks arrive?
Digital purchases are delivered through a download link after payment is confirmed. Check your order confirmation and email, including spam or promotions folders. If your link is missing or a file will not open, contact us with your order number and the device or reading app you use.
Can I read an ebook on my Kindle or another reader?
Check the product description for the included file format. EPUB books can be sent to a compatible Kindle through Amazon’s Send to Kindle service, or opened in compatible apps such as Apple Books and Kobo. Contact us if you need help getting your purchase onto your device.
Is a signed bookplate the same as a signed book?
A medical condition means I’m unable to manage packing and shipping autographed books myself. I still want to offer readers something personally signed, so I offer hand-signed bookplates you can place inside your books. It’s my way of adding a personal touch while BookVault handles printing and shipping the books.
A bookplate is a separate label autographed by S.D. Maynard that you can place inside your book. When an offer includes a bookplate and swag (stickers, bookmarks, etc.), the books ship from BookVault and the bookplate and swag ship separately from the author. The book itself is not hand-signed unless the listing specifically says so.
Will everything arrive together?
Not necessarily. Books and author-sent bookplates or swag arrive separately, and a book order may arrive in more than one parcel. Digital items arrive electronically. The product listing explains what your chosen offer includes.
Do you ship internationally?
Available destinations and shipping methods are shown at checkout. Not every product is available in every country. International orders may incur import duties, taxes, or carrier fees that are not included at checkout; any such charges are the recipient’s responsibility where permitted by law.
What if something is damaged, wrong, or missing?
Please contact us with your order number and a description of the problem. For a damaged, defective, or incorrect printed book, please get in touch within 14 days of receipt so we can help promptly. A photo is useful if you can provide one. This requested reporting window does not limit your legal rights.
Can I cancel or return an order?
Contact us as soon as possible. Printing can begin before a parcel ships, so an address change or discretionary cancellation may no longer be possible. See our Returns, refunds, and cancellations policy for details, including your rights when an item is faulty or delayed.
How can I get help?
Use our contact form and include your order number if you have one. We aim to reply within 48 hours. For book clubs, bulk orders, or a question before buying, the same form is the best place to reach us.