Refund policy
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If something is wrong with your order, please contact us with your order number and a short description. We aim to reply within 48 hours. Please contact us before sending anything back so we can provide the correct instructions; a parcel’s return address may belong to the printer.
Damaged, defective, or incorrect printed books
Please tell us within 14 days of receipt so we can arrange help promptly. Include photos of the problem and packaging if you can; if photos are difficult, describe the issue and we will help with the next step. We will arrange an appropriate replacement or refund at no cost to you, including any return shipping we require for an eligible fault or fulfillment error.
The 14-day reporting request does not shorten any rights you have under consumer law, including rights for faults discovered later.
Cancellations and changes of mind
Contact us as soon as possible if you need to cancel or change an order. We will check whether production or dispatch has started. A discretionary change or cancellation may not be possible once work has begun. This does not override any cancellation or return rights that apply by law.
Outside applicable legal cancellation rights, we do not routinely accept returns of correctly supplied printed books solely because you change your mind. Please review the format, title, and description before purchasing.
Digital products
Digital purchases are normally final once you have accessed the download link, except where consumer law requires a remedy. If a link or file does not work, contact us as soon as possible—ideally within 7 days—so we can help restore access or provide an appropriate remedy. This request does not impose a 7-day limit on your legal rights. Contact us if you accidentally purchase the same digital item twice or select the wrong format.
Preorders and shipping delays
Preorders use the expected shipping date shown on the product page. If we cannot meet that date, we will explain the revised timing and your cancellation and refund options. If you want to cancel before dispatch, contact us promptly so we can check the order’s status and applicable rights.
Refunds
Approved refunds are returned to the original payment method, unless another method is required by law or agreed with you. We will confirm when a refund has been issued. Your bank or payment provider may take additional time to display it.
Your consumer rights
Nothing in this policy limits mandatory consumer protections. Where a cooling-off period applies to an online purchase, we will honor it and provide the required return and refund information. A standard book does not become personalized simply because it is printed after ordering. Any exception for personalized goods or digital content applies only where its legal conditions are met.